Frequently Asked Questions

For one, two- and three-bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. Have a smaller place but happen to be in a hurry? Let us know and we’ll see what we can do!

For safety reasons, we have a few exclusions: We don’t clean any human or pet waste (bodily fluids), nor do we clean homes that are infested by any type of vermin. We only clean inside your home (no exterior windows or balconies), but do not clean inside the garage. We do not clean anything higher than what can be reached using a step-stool. We are pleased to wash your dishes and/or load them into your dishwasher, however we cannot place them back into your cabinetry as the risk of breakage is too high. We do not move furniture and / or appliances and clean around/under them only if those areas are accessible.

Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.

No problem! You can either login to your account or email us at support@goldstampcleaning.com and we will handle it for you. Please give us 24 hours’ notice if you need to cancel, otherwise, there is a $79 cancellation fee.

There are simple things that can help keep a safe working environment in your home during your cleaning. Including and not limited to: If you can head out during your cleaning this is the absolute best. But if you cannot, stay in a separate room and ensure to always wear a face covering during our presence. Whether you are home or head out; proper airflow and circulation is important. its a great idea to open windows or doors for fresh air and constant draft. This was suggested by our public health officials as one of the best ways to limited spread in closed environments. Our staff will continue to operate with our Enhanced Health and Safety Protocol.

Yes we do. We simply ask that you advise us in advance so we can note on your work order for allergy purposes.

We service clients between 8am-8pm daily from Monday to Saturday.

Yes. You can purchase a gift card for friends and family by clicking here – gift cards do not expire. Give the best gift ever – Stamp it with Gold!

Yes absolutely. The cleaners love getting recognized for their hard work and caring for your home. This gesture goes a long way. The best way to do this is with cash on site during the service.

Yes. Our team comes equipped with all the basics to clean a home. If you have special request for specific products, we ask that you provide them for our team to use ie ceramic cooktop cream or special floor treatment. Please note that we do not use any harsh or dangerous chemicals. If it has a skull or bones or dangerous label, we do not use it.